FAQ

Frequently Asked Questions

Shipping

Do you ship internationally?

Currently we only ship to Canada and the USA, but we are hoping to ship internationally as our business grows! Keep checking back for updates!

When will my order be shipped?

It takes 1 –2 business days for orders to process and ship! Sometimes even less.

When will my order arrive?

If you live in Canada, your order is expected to arrive within 1-7 business days. If you live in the USA, your order is expected to arrive within 4-10 business days.

Where do you ship your orders from?

All orders are shipped from Ottawa, Ontario.

Can I cancel an order after it has shipped?

Unfortunately, after an order is shipped, it cannot be cancelled. We do not have control over it once it ships. You can return the order once it reaches its destination (as long as all tags are attached, and merchandise are in their original condition).

My order says it has been delivered, but I haven’t received it. What should I do?

In the case that you cannot find your order but it says it has been delivered, you can open up a case with Canada post. They will do whatever is necessary to find it.

Refunds/Exchanges

Can I get a refund?

All refunds will be processed in the form of store credit. We accept all merchandise within 14 days of purchase, as long as it is in original condition, is unworn and includes the sales invoice. (Tags must still be attached and in merchandise in its original state)

How long does it take to process my refund?

Generally, refunds process within one day of receiving your order. The only exception is in the case of holidays, in these cases the refund will generally be processed the following business day.

Can I exchange an item?

In the case where you would like an exchange, we would process a refund, and have you repurchase the item that you like!

Payments

What method of payments do you take?

Currently we accept PayPal, American express, Visa, and Mastercard!

Can my payment methods be split?

Currently we do not offer the option to split payment methods unfortunately.

Sizing

Do your sizes run true to size?

Yes! They do run true to size! Generally, our sizing is as follows:
Small: 0-4
Medium: 4-8
Large: 6-8
XL: 8-10
1XL: 12-14
2XL: 14-16

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Grey Stone Boutique

Locally owned boutique in Ottawa